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You add credit to your family pool and use it as you go. No plan renews.
A payment is taken at the moment you make it, never on a schedule.
Each payment needs the card entered again; no card is kept on file.
No minimum term and no notice period. Credit does not expire.
Console → Family → the member → Pause.
Takes effect straight away. Any request for a SIM for that member is refused, and nothing is charged, until you unpause them. A SIM already installed keeps working until its plan ends, because it has been paid for and is on their phone.
Console → Family → the member. Only a member who has never had a SIM can be removed.
Their name, email address, limits and countries are deleted. A member who has had a SIM stays on the list so the pool's history still makes sense; pause them instead.
Write to billing@perdiem.tech from the email address you sign in with.
Unused credit in the family pool is returned to the card it was paid with, never by bank transfer. The refund policy sets out how long it takes.
Console → Settings → Close the account, with your password.
Refused while the family pool still holds credit, so money is never deleted by accident. Once the pool is empty, closing the account immediately and permanently deletes your account, your family members, their SIMs, the pool history and payment records.
PERDIEM is a service for families, bought by individuals or by businesses. As a consumer, your 14-day right to withdraw from a SIM ends once it has been installed or used, as the terms explain. Nothing here limits your rights under the consumer law of the country you live in. Questions: support@perdiem.tech. See also the refund policy and the terms.